Terms of Use

Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you and Metristack ("Company," "we," "us," or "our") regarding your use of our unified retail API platform and related services. By accessing or using our services, you agree to be bound by these Terms.

Service Description

Platform Services

Metristack provides:

• Unified API access to retail platform data
• Data normalization and standardization services
• Developer tools and documentation
• Authentication and authorization services
• Real-time data synchronization and webhooks
• Analytics and monitoring dashboards

Service Availability

• Services are provided on an "as available" basis
• We aim for 99.9% uptime but do not guarantee continuous availability
• Scheduled maintenance will be announced in advance
• Emergency maintenance may occur without notice

User Accounts

Account Registration

• You must provide accurate and complete information during registration
• You are responsible for maintaining account security
• You must be at least 18 years old or the age of majority in your jurisdiction
• Business accounts require valid business information
• One person or entity may maintain only one account

Account Responsibilities

• Keep login credentials secure and confidential
• Notify us immediately of unauthorized access
• You are liable for all activities under your account
• Maintain current contact and billing information

Acceptable Use

Permitted Activities

• Use our services for legitimate business purposes
• Develop applications that comply with our developer policies
• Access only data you are authorized to access
• Follow rate limits and usage guidelines
• Maintain data security and privacy standards

Prohibited Activities

You may not:

• Use our services for illegal or unauthorized purposes
• Violate any laws, regulations, or third-party rights
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use automated tools to access services beyond API limits
• Reverse engineer, decompile, or disassemble our platform
• Transmit viruses, malware, or harmful code
• Impersonate others or provide false information
• Sell, transfer, or sublicense your account access

Intellectual Property Rights

Our Intellectual Property

• Metristack owns all rights to our platform, services, and technology
• Our trademarks, logos, and brand elements are protected
• You may not use our intellectual property without written permission
• Any feedback or suggestions you provide may be used by us freely

Your Content and Data

• You retain ownership of content and data you provide
• You grant us license to use your data solely to provide services
• You represent that you have rights to all content you provide
• You are responsible for backing up your important data

Privacy and Data Protection

Data Collection and Use

• Our Privacy Policy governs how we handle your personal information
• We collect only data necessary to provide our services
• We implement industry-standard security measures
• We do not sell your personal data to third parties

Data Security

• We use encryption and access controls to protect data
• You are responsible for securing your own applications and systems
• Report security vulnerabilities through proper channels
• We will notify users of significant security incidents

Payment Terms

Fees and Billing

• Fees are based on your selected service plan and usage
• All fees are non-refundable except as required by law
• You must maintain valid payment methods on file
• Automatic billing occurs according to your billing cycle
• Price changes will be communicated 30 days in advance

Late Payments and Suspension

• Overdue accounts may be suspended after notice
• Late fees may apply to overdue payments
• Service restoration requires payment of all outstanding amounts
• Prolonged non-payment may result in account termination

Service Level and Support

Service Levels

• We strive to maintain high service availability and performance
• SLA terms are specified in your service agreement
• Credits may be available for significant service disruptions
• Force majeure events are excluded from SLA calculations

Technical Support

• Support is provided according to your service plan
• Support channels include email, documentation, and community forums
• Response times vary by support tier and issue severity
• We provide support in English during business hours

Disclaimers and Limitations

Service Disclaimers

• Services are provided "as is" without warranties
• We disclaim all warranties, express or implied
• We do not warrant that services will be error-free or uninterrupted
• Third-party integrations are subject to their own terms and availability

Limitation of Liability

• Our liability is limited to the amount paid for services
• We are not liable for indirect, consequential, or punitive damages
• You are responsible for backing up your data
• We are not liable for third-party service failures

Indemnification

You agree to indemnify and hold harmless Metristack from claims arising from:

• Your use of our services
• Your violation of these Terms
• Your applications or content
• Your violation of any laws or third-party rights
• Unauthorized access to your account

Termination

Termination by You

• You may terminate your account at any time through account settings
• Termination does not relieve you of payment obligations
• You remain responsible for activity prior to termination
• We will delete your data according to our data retention policy

Termination by Us

We may terminate or suspend your account for:

• Violation of these Terms or our policies
• Non-payment of fees
• Illegal or harmful activities
• Business reasons with appropriate notice

Effect of Termination

• Your right to use our services ends immediately
• We may delete your data after a reasonable retention period
• Surviving provisions remain in effect after termination
• You may be eligible for data export before deletion

Governing Law and Disputes

Applicable Law

• These Terms are governed by [Jurisdiction] law
• Disputes will be resolved in [Jurisdiction] courts
• International users may have additional rights under local law
• EU users have rights under applicable EU law

Dispute Resolution

• We encourage informal resolution of disputes
• Contact us at legal@metristack.com for dispute resolution
• Mediation may be available for certain disputes
• Class action waivers may apply where permitted by law

Changes to Terms

Updates and Modifications

• We may update these Terms from time to time
• Material changes will be communicated with 30 days notice
• Continued use constitutes acceptance of updated Terms
• You may terminate your account if you disagree with changes

General Provisions

Entire Agreement

• These Terms constitute the entire agreement between us
• They supersede all prior agreements and understandings
• Additional terms may apply to specific services
• Modifications must be in writing and agreed to by both parties

Severability

• If any provision is found invalid, the remainder remains in effect
• Invalid provisions will be modified to be enforceable
• Waiver of any term does not waive future enforcement

Contact Information

For questions about these Terms of Use:

• Legal Department: legal@metristack.com
• General Support: support@metristack.com
• Address: Metristack Legal Department
  [Company Address]
  [City, State, Country]